Timing is everything. Show web visitors what they want, when they want it. Predictive engagement transforms website sales conversions with artificial intelligence (AI) and machine learning. Separate buyers from visitors, zero-in on common sticking points and serve up information when it’s needed most.
Once you know your users, assign the best available resource (bot or human) to engage with them in real time. Unique experiences keep visitors interested, which means they won’t leave your site for a competitor’s.
AI-driven predictive engagement uses all available real-time and historical data to get a clear picture of your users. This data lets you determine whether a user is a potential buyer by analyzing and understanding their intent. Having that context around the buying journeys lets you personalize messaging.
Traditional proactive chat solutions offer a chat window at the start of every site visit — without knowing the visitor’s intent or context of their buying journey. Predictive engagement lets you chat with a customer to offer support at the best moment.
By automating chat, you can better allocate resources. A bot or customer service representative can answer customer questions. This keeps sales agents free to step in at the best time — when you know a user’s intent and have them prequalified.
Konexions predictive engagement uses AI and machine learning to drive personalized experiences. It uses real-time and historical data to make informed decisions about how and when to engage website prospects. This experience-based personalization lets you improve sales conversions without burning out your valuable sales teams.
Predictive analytics tools from Konexions add a small code, or “snippet,” to your sales-enabled websites. This lets your site follow each individual visitor’s contextual journey in real time. That way, you can offer help at the right time. Reach out when they need to find relevant information or support to complete the buying journey.
Proactive chat offers that lack context aren’t helpful. Predictive engagement lets you separate visitors from buyers and tailor experiences. Provide content based on what you know about the user’s current needs. Engage prospects at the moment to have the biggest effect. Drive customer experience and sales conversion with effective web personalization.
Your ratio of prospects to sales staff likely doesn’t allow for 1:1 interactions every time. But you can still make each interaction feel personal.
Use the rich context you gain through predictive engagement to meet and exceed user needs. And use bots to make a standard Q&A conversational. Turn to live agents when you need to provide the human touch.
Find the perfect balance with Konexions. Minimize your effort and maximize positive customer experiences
People want to engage with businesses in the way they most prefer. Some prospects prefer real-time chat conversations, others want tailored content they can view on their own time rather than direct contact from a sales rep. These preferences aren’t static — they change with new technologies or circumstances.
Adapt with your users with Konexions tools. Know and understand how users want to engage with you to lay the groundwork for better conversions with less effort