To excel at social selling, you need to meet customer demand across channels. Provide support on WhatsApp, Apple Business Chat, Messenger, SMS, social media and any future messaging apps. Automation allows for fast and successful interactions any time, any place. With bots, you can scale across digital channels without overwhelming agents.
Good automation is about balance. Use artificial intelligence (AI) to automate common requests and keep users moving through your standard digital selling process. Improving your customer self-service options saves time for customers and keeps your valuable sales team free to step in when users most need them.
Start the digital sales transformation. Use machine learning and real-time insights about website behavior to pinpoint when to reach out. Konexions AI lets you engage prospects at the right moment and focus on those who are most likely to convert.
Great artificial intelligence is hard to find. You want AI that meets your business needs and improves customer experience. Konexions is the solution.
Offer customer-centered AI that tracks across every digital and social touch point. And then report on that data in a useful way. Learn what users are doing right now so you can act on it in real time.
Capture, qualify, engage and convert leads—fast. Machine learning on your website lets you separate potential buyers from visitors. Use what you learn to identify moments of struggle for your customers and prospects. Then assign the best-available resource (bot or human) to shape buyer journeys toward the desired outcome.
Leverage bots and third-party AIs, including Google and Amazon, across all your channels. Konexions call center software isn’t limited to our native AI. Build a bot once and integrate it with any AI.
As new AI technology emerges, Konexions will still manage backend integrations. This means you don’t have to build integrations to every new AI. Choose when, not if, to use native or third-party bots.
By combining deep industry experience and expertise with innovation that’s grounded in best practices, Konexions takes a holistic approach to digital sales and service automation. Get tools that give a full view of both the customer journey and employee engagement—backed by valuable data and insights.
What starts as a bot interaction with your customer might shift to an agent and then to a phone call with a sales professional. Our flexible, AI-backed solution let you follow and manage user journeys. Then you can capture, qualify, engage and convert leads faster and more effectively. Route to the best experience for each customer—without channel silos.