Providing high-quality customer service requires you to effectively handle omnichannel customer moments. Customers use increasingly sophisticated technology and expect to interact with your call center in similar ways. A unified approach to omnichannel customer interactions with real-time visibility into performance let you and agents meet these expectations. Integrated tools to better manage employees further improve your customer experience.
The all-in-one architecture of the Konexions™ PureCloud™ and PureConnect™ platforms enables you to seamlessly consolidate contact center and business communications infrastructures to reduce complexity, simplify administration, improve efficiency and reduce total cost of ownership.
Streamline and improve your contact center—without disrupting existing systems, dealing with upgrade issues or battling obscure settings and impenetrable outside service dependencies. The PureCloud and PureConnect platforms are designed so you and your agents can take full advantage of their power without the cost and frustration of outside teams or developers to manage it. The all-in-one strategy:
• Eliminates complexity, cost and delay associated with having to maintain and integrate multiple best-of-breed applications—for both contact center and business communications;
• Accelerates changes to omnichannel routing and messages because everything is in one system and logically related;
• Simplifies administration and lowers the total cost of ownership
The PureConnect call center solution is built on an open, standards-based architecture that allows it to integrate with thousands of other systems. Protect your existing investments in workforce management software and technology with off-the-shelf integrations that connect with your current solutions.
By blending unified communications and collaboration with all-in-one call center software, the PureCloud platform uses your entire organization to support and improve the customer experience. Breaking down organizational silos enables effortless collaboration via chat, video and calls throughout your company.
Find third-party applications designed for your industry or business need in the Konexions AppFoundry. Custom integrations via APIs and partners give you additional tools to fully customize your platform.