Thank you for choosing Konexions Backoffice Services private Limited. We are honoured to provide you with wide range of outsourcing solutions and services. As a provider of such services we take data privacy and data security very seriously. In fact, so seriously, that we chose to adhere to the strictest data privacy and security regulation (Digital Personal Data Protection(DPDP) Act, 2023). With that in mind, please find below an overview how specifically we handle your data.
Konexions Backoffice Services Pvt. Ltd. is located at I-16, Lajpat Nagar-2, New Delhi-110024, India (herein after “konexions” “we” or “us”).
We adhere to India’s DPDP Act,2023 with all disclosures and safeguarding requirements as outlined below:
Konexions is responsible for the procession of personal data within the provision of our services. If you have any questions or concerns about data protection, please contact [email protected]. Data processing for the purpose of contacting us is carried out on the basis of your consent. Any queries regarding to data privacy can be contacted by emailing [email protected].
2.1 We process personal data that we receive from Users using our Service. Personal data, is any information relating to an identified or identifiable natural person (“Personal Data”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more special characteristics.
2.2 We process Personal Data in order to comply with contractual obligations.
Contract and billing fulfilment. When you ask us to contact you and vice versa, we process Personal Data to fulfill a contract with you. Personal Data is processed for the purpose of providing Services in connection with the performance of our agreements with Users or for performing precontractual measures as a result of queries. i.e. contact person, company address, e-mail address, contact details. We may also use Personal Data to accomplish administrative tasks, contact you within the framework of the business relationship and enforce our agreements with you, including this Privacy Policy.
Interpretation Service. When you are using or providing interpretation services to contact, we are processing Personal Data to fulfil a contract with you who provides or orders interpretation services. We collect and process the personal data that you enter or transfer. When interpreting, in particular the following Personal Data is processed: contacting information such as title, name, data/ time, or details for meeting in person as participants email/phone number is processed.
2.3 Justified Interests. We process Personal Data in order to protect justified interests of our own organization. For instance, we may use personal data for troubleshooting, quality control, analytics, monitoring the performance of our services, to resolve disputes, to enhance the operation of the Website i.e., www.jumbokonexions.com and the Konexions Platform, to improve our marketing and promotional efforts, to analyze websites and konexions Platform usage, to improve and optimize the website and the Konexions Platform, for direct marketing, to lodge legal claims and to defend in case of legal disputes, to ensure IT security and the IT operation of konexions and for measures for business management and advanced development of services.
2.4 Consent: We process Personal Data in order to comply with contractual obligations as a result of your consent. To the extent you have consented to the processing of Personal Data by us for certain purposes (i.e. contact), such processing is legitimate on the basis of your consent. Consent once given may be revoked at any time. Revocation of consent has an effect only for the future and does not affect the legitimacy of the data processed until revocation.
2.5 Processor. If Konexions processes personal data on behalf of a User (e.g. a Client), all applicable measures to protect client data will be defined as an integrated part of the contract between Client and Konexions.
When you are filling the contact form on our website you can enter your name, message, email and/or phone number. The data entered in the form is transmitted to us and stored. The following data is also stored at the time the message is sent: IP address of the User and date and time of registration.
We ask you to voluntarily provide this information to be able to get in touch with you, to provide you with more information regarding our products and, if needed we retain this information as long as necessary to fulfil the purpose for your request and/or as required by law, e.g. for tax and accounting purposes or Government orders.
4.1 Transfer. A transfer of Personal Data of the User to third parties takes place exclusively within the framework of the fulfilment of the contract, or for the purpose of fulfilling legal requirements according to which we are obliged to provide information, to report or to transfer data, or due to the legitimate interest of us or the legitimate interest of a third party or if you have given consent to the transfer to third parties.
4.2 Service Providers.
We employ third-party service providers such as Cloud service providers or Interpreters to provide services on our behalf Users of our Services. and our customers and may need to share your information with them to provide information, products or services to you. Examples may include providing marketing assistance, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.4.3 Partners. In addition, we may share data with trusted partners to help us perform statistical analysis or provide customer support. Such parties are prohibited from using your personal data except for these purposes, and they are required to maintain the confidentiality of your information.
As required by law. We reserve the right to disclose your Personal Data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Websites’s enforce or apply this Privacy Policy, Terms of Service or other agreements or to protect the rights, property or safety of the Websites, Users of the Konexions Platform, employers, or others.
When you use the Websites, Services and the Konexions Platform as an audience User, data transmitted by your browser that enables you to access the website is collected. This includes:
• IP address
• Date and time of the request
• Time zone difference (applicable to clients situated outside India)
• Website from which the request comes
• Browser
• Operating system and its interface
• Language and version of the browser software
• The country of origin for the visitor
• Use of Google AdWords.
This data is not merged with other Personal Data within the framework of the Website. We reserve the right to store the log files for longer if facts exist that suggest the assumption of unauthorized access (such as an attempt at hacking or a DOS attack). The personal data in log files are processed on the basis of the legitimate interest of Konexions Back Office Services Pvt. Ltd. The temporary storage of the IP address by the system is necessary to enable delivery of the website to the User's computer. For this purpose, the User's IP address must remain stored for the duration of the session.
Our www.jumbokonexions.com website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share Button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.
We will retain your Personal Data for as long as is necessary to fulfill the purposes for which it was collected. We retain and use your personal information as necessary to comply with our business and legal obligations, resolve disputes, protect our resources and enforce our rights and contracts.
Your Personal Data resides on a secure server that only selected personnel have access to. We encrypt sensitive information using Secure Socket Layer (SSL) technology to ensure that your personal data is safe as it is transmitted to us.
Konexions keeps its Privacy Policy under regular review and places any updates on this web page. This privacy policy was last updated on December 18th, 2023.
When you see a link to our Privacy Policy in the User Interface, see it on our website or in a contract we might conclude with a Host or an Interpreter, please note that the update process is the same: all changes will be made and shown on this website and become immediately effective with publication.
This privacy policy statement is effective from December 18th, 2023 and it supersedes all existing policies on the subject matter. If you have any questions regarding this Privacy Policy do email us at: [email protected]