Turn your website into a two-way conversation
People come to your website with a goal in mind, but sometimes they need help finishing the task. Live chat support turns any web page into a real-time conversation, so you can quickly answer questions and provide additional information to seal the deal.
Live chat increases the odds of turning prospects into customers. And studies show that live chat has the highest satisfaction level versus other channels. To do it right, choose a solution where web chat is simply another channel to deploy from your all-in-one application — not a standalone solution.
Get win-win-win results with real-time conversations
Increase conversion rates
Improve customer experience
Improve employee utilization
Enjoy a live chat tool that’s everything you need
Live chat drives more online sales, increases conversions and raises customer satisfaction. Deploy it as part of an all-in-one contact center solution and take advantage of a single agent desktop, unified data and analytics, and a single administrative application to run it all.
All-in-one omnichannel
As the number of channels you offer continues to grow, so
does the complexity of managing them. A pre-integrated
omnichannel solution — like the one Konexions provides —
puts everything together.
That means one agent desktop and one agent schedule
across all channels. There’s one source for data and
reporting, and one administrator for moves, adds and
changes.
Customer profiles and conversation histories
Give your agents everything they need to make a live chat
personal. With Konexions, agents see your website visitors’
profiles and their conversation history, so they have
context to tailor the interaction.
Agents also have access to a centralized knowledge
base, whisper coaching or conferencing with a subject matter
expert to drive first contact resolution.
Proactive engagement
Be proactive. Our live chat tools let you proactively reach
out to consumers based on their activity on a web page.
You can trigger that invitations are extended based on
business rules, such as customer behavior, agent
availability, and customer profile or segmentation. It’s all
about connecting at the right moment.
Obsessive security
Rest easy knowing your chats are secure and compliant.
Konexions uses HTTPS and Transport Layer Security (TLS) to
secure and support chat sessions.
Credit card and other personally identifiable
information can be detected and masked so that transcripts
don’t contain sensitive information — or there’s an option
to mask in real-time, if that’s your preference. And with
authenticated webchat, you can choose to require users to
sign in with their credentials before they can start a chat
session.