Combine digital sales, support and intelligent automation for a unified process
To excel at social selling, you need to meet customer demand across channels. Provide support on WhatsApp, Apple Business Chat, Messenger, SMS, social media and any future messaging apps. Automation allows for fast and successful interactions any time, any place. With bots, you can scale across digital channels without overwhelming agents.
Good automation is about balance. Use artificial intelligence (AI) to automate common requests and keep users moving through your standard digital selling process. Improving your customer self-service options saves time for customers and keeps your valuable sales team free to step in when users most need them.
Start the digital sales transformation. Use machine learning and real-time insights about website behavior to pinpoint when to reach out. Konexions AI lets you engage prospects at the right moment and focus on those who are most likely to convert.
Step up your digital sales with AI automation—engage with customers on their terms
Let customers set the timeline
Connect the threads and touch points
Unite channels with bots
Shape customer journeys with AI-assisted solutions and machine learning
Great artificial intelligence is hard to find. You want AI
that meets your business needs and improves customer
experience. Konexions is the solution.
Offer customer-centered AI that tracks across every
digital and social touch point. And then report on that data
in a useful way. Learn what users are doing right now so you
can act on it in real time.
Assist potential buyers and help them navigate
Capture, qualify, engage and convert leads—fast. Machine learning on your website lets you separate potential buyers from visitors. Use what you learn to identify moments of struggle for your customers and prospects. Then assign the best-available resource (bot or human) to shape buyer journeys toward the desired outcome.
Future-proof technology for an evolving strategy
Leverage bots and third-party AIs, including Google and
Amazon, across all your channels. Konexions call center
software isn’t limited to our native AI. Build a bot once
and integrate it with any AI.
As new AI technology emerges, Konexions will still
manage backend integrations. This means you don’t have to
build integrations to every new AI. Choose when, not if, to
use native or third-party bots.
Proven delivery of great customer experiences
By combining deep industry experience and expertise with innovation that’s grounded in best practices, Konexions takes a holistic approach to digital sales and service automation. Get tools that give a full view of both the customer journey and employee engagement—backed by valuable data and insights.
Track interactions across all channels, including voice
What starts as a bot interaction with your customer might shift to an agent and then to a phone call with a sales professional. Our flexible, AI-backed solution let you follow and manage user journeys. Then you can capture, qualify, engage and convert leads faster and more effectively. Route to the best experience for each customer—without channel silos.