Customer Services Outsourcing

KONEXIONS offers customized solutions that span across the customer life cycle. These solutions help enhance revenue by improving the experience and loyalty of customers while optimizing employee productivity by streamlining processes and designing more effective programs.

KONEXIONS offers customized solutions that span across the customer life cycle. These solutions help enhance revenue by improving the experience and loyalty of customers while optimizing employee productivity by streamlining processes and designing more effective programs.

Globalization has changed customer dynamics. Customer satisfaction is a prerequisite for success and serves as the hub from which significant business activities expand. While competition has led to pricing and margin pressures, companies are experiencing increased spending on customer service, marketing campaigns and loyalty programs.

Businesses are facing unique challenges on this front -- there is a need to manage customer service costs and increase the effectiveness and ROI of marketing campaigns without compromising quality.

Konexions Transformation and Outsourcing services in Customer Service function helps to address challenges related to the customer life cycle. While Outsourcing services help manage customer service operations in a cost effective manner, Operations & Process Excellence solutions create greater process efficiency and Data Analytics improve the effectiveness of marketing campaigns and loyalty programs.


Customer Service Solutions
  • Customer service
  • Complaint resolution
  • Collections
  • Cross sell and up sell
  • Marketing and customer analytics
  • Loyalty program